CLOUD WEB MARKETING SOLUTION


integrated tool that has revolutionized the marketing in Italy

CWMS can manage the master data of your customers and prospects and perform on them targeted marketing.

The CWMS is the first instrument to integrate in Italy inside a Marketing Database, an identification system, master data based on their characteristics (purchases, shown interest in campaigns answers) and tools contact for master data (telemarketing, newsletter / DEM, SMS, Polls and satisfaction surveys). With a few simple clicks, our clients can choose from the entire database of customers and prospects who will be the subject of targeted campaigns and can measure the redemption of such campaigns, both in terms of marketing returns than sales.
Cloud Web Marketing Solution is fully customizable to the needs of customers.

  • Integration of marketing database
  • Optimization of advertising investments
  • Management of the objectives for sales network
  • Dataentry Orders
  • Management SEPA Flows and credits
  • Integration of existing business systems
  • Monitoring of incoming and outgoing campaigns
  • Real time information to the sales network
  • Recruiting sales force
  • Circulars and Company's documents sharing
  • Cancellations recovery and credit
  • CRM customer support
  • Management of Web surveys
  • Reduction of costs and time
    to launch marketing campaigns/telemarketing

THE PROJECTS

Insurance Sector

Your business assistant always at hand

Professional Publishing

Simple, fast, reliable and fully customized

Car rental

Manage and know the customers means to increase their satisfaction and loyalty.

PUBLISHING SERVICES


Having control of all aspects at any time, from anywhere and from any device connected to the internet.

Editorial engine

  • Customized user management
    with different levels of permissions
  • Intuitive construction of the Home Page
    through drag-and-drop
  • Management of paid items
  • Automatic composition of the Newsletter
  • Full autonomy in the management
    of public pages
  • Integrated video management
    with the services of Amazon Web Services, and customizable
  • Internal management of images gallery
    with ability to edit images online
  • Sponsor and Partner Management
  • Automatic packing list

Subscription management

  • Master data subscribers with data for invoicing
  • Order management
  • Purchase statistics
    for products, territorial, monthly and annual summaries
  • Subscriptions management
  • VAT Registers
  • Electronic invoicing
  • Promotional campaigns with custom code
  • Partnership management
    with business systems Communication Partner
  • Preview of the newspaper and send personalized newsletters

Online newspaper

  • Content management visible through login
  • Advertising external partners inclusion
  • Ability to download the paper in PDF format
    or browse through web-viewer
  • Custom sections generated by the publishing engine
  • Archive of previous issues

CONSULTING


We help in the analysis of business needs with professional solutions

Helping our customers to streamline their workflows by optimizing resources and making use of advanced information technology is our goal.

We redesigned together with our clients, the customer service workflows, the acquisition of orders and receipts getting extraordinary results in terms of processing times and service quality. Thanks to our focused structure as well as on the mere advice also on the development of IT tools and operational resources, counseling does not remain a sterile exercise doctrinaire.
Advice are closely linked to activities necessary to ensure that the theoretical solution of business problems are practical steps to resolution.

Operational services


Customer Support


Credit services


Administrative services


Commercial services


Marketing services

Customer Support

Assist the customers of our customers is one of the activities that we like most and that gave us great satisfaction over the past 15 years.
The assistance we provide is both administrative and technical.
We have at heart to offer the highest level of service possible.
Let's get to know the commercial and administrative features of our customers, to understand customer needs and solve the problems now by phone.
For administrative assistance we manage both the first level (telephone) then the second level more specialized (email/letter) with reconstructions of the financial statements, on the status of subscriptions, sending of copies of invoices or other documents.
Our technical assistance service covers the needs of assistance on software management of databases.
Also scheduled to attend remote assistance on customers PC to solve their operational problems.

Credit services

Our recovery action seeks to obtain payment of a debt (total or partial), and when the debtor refuses to honor it, both when it is in a situation of temporary difficulty in meeting its obligations.
In any case, before embarking on legal proceedings (court case resulting increase of expenses, cost and time), in most cases, we try to solve the problem as a "good-natured" getting a partial fulfillment in a reasonable time.
At the stage of court we try to avoid the customer burdens and cost of legal action times.
Therefore we urge customers through sending letters, emails, telephone reminders.
The phase out of court ended with the commissioning of the borrower default through last registered letter A/R to the debtor is ordered to pay the amount due within a specified period, after which you can start legal proceedings by debiting all additional expenses borne.
Through our lawyers are moving at the end of the recovery cycle, activities aimed to recover the debt through the courts, considering each case with the client to avoid difficult situations or inappropriate legal collection.

Administrative services

Our administrative services can be summarized in the following activities:
  • the acquisition of product orders by agents
  • acquisition subscriptions from customers
  • collection management with automated and manual procedures (transfers)
  • management of SDD stream (ex RID) for the recovery of unpaid
  • management Fepa flow to the Public Administration
The acquisition of orders and subscriptions include all the processing steps from scanning paper documents, uploading management processing to processing on the management systems of customers.
Management of transfer receipts is very delicate task that requires special attention and meticulousness.
Customer research and bills with which to associate the received payments allows our customers to better manage their cash flow without creating disruptions to customers for non-recognition of payments.
for this activity we make use of both recognition software between registries that manual activities for the remaining unverified.
The management of SDD stream is also an essential service for the management of a company that wants to enjoy the satisfaction of this payment instrument.
The SDD unmanaged inevitably generate unsolved.
Our business it is to manage both the flow of activation, cancellation and changes in SDD parameters, and also any outstanding. The outstanding
may happen for technical misalignments or diseases linked to economic difficulties of customers.
In either case our procedures lead to contacts with customers and with banks to make sure to resolve outstanding to customers and to resume their normal course of payments.
Fepa Flow Management
Electronic Invoicing to the Public Administration (FEPA) presents collection of difficulty features for suppliers since the strict procedures laid down by FEPA protocol can create both formal and substantial problems for collections.
Our action will tackle the problems of collection and to bring to fruition the supply activities to the Public Administration.
We contact the Public Administrations, looking for the right contacts, and analyzing with them the reasons for difficulty in paying.
Once established the reasons that prevent the payment we perform the operations necessary to correct the FEPA requests and propose them to the PA.

Commercial services

For Sales Departments offer the following services:
  • orderly arrived and monitoring of sales
  • data collection and comparison between objectives and results of the sales network
  • premium managers to the sales network
  • to dealers commission management
  • timely communications to agents on cancellations received and recovery actions

Marketing services

With the marketing tools web-based platform is easy to segment their customers and prospects and contact them in a targeted and selective.
Bluservice offers the Cloud Web Marketing Solution that integrates marketing DB and contact tools (email, SMS, telemarketing) to reach your customers and prospects by selecting them according to their interests.
For the marketing offices offer a wide range of services:
  • Flow Management prospect
  • Manage newsletter/SMS
  • Telemarketing Flow Management
  • Operation of telemarketing telephone
  • Recruiting Manager
  • Sales monitoring
  • Attendance Management of Social Network
  • Graphic creation, preparation and submission of DEM
  • Teleselling
Telemarketing
Telemarketing is an advertising tool of enormous importance: goes directly to the customer in a dynamic and personalized way.
Direct marketing tools is with the greatest chance of success since the direct relationship with the potential customer.
A simple phone call to get to the heart of the customer, innovative advertising formula, direct and effective immediately that rewards to the investment made.
Among the services available:
  • appointment outlet
  • telephone sales
  • Cancellations recovery
  • polls
Newsletter/Dem
The marketing is conversation, this is the cornerstone of every enterprise visibility strategy.
Communicate in choir and effectively with their customers must therefore be a priority for any company and one of the most effective tools for doing so is definitely the newsletter or an e-mail destined to prospects and customers that lets them know about news concerning your company, providing interesting content, promotional or additional services to those already proposed.
Bluservice offers a number of simple tools, clear and completely customizable; with a few simple clicks our customers They can choose from the entire database of customers and Prospect those who will be subject to campaigns targeted and may measure the redemption of same campaigns both in terms of marketing returns that of sales.
Polls
The cost of a wrong choice can be enormously higher than the cost of a survey.
  • Understand the needs of its customers.
  • Probing the market to understand the needs of those who are not customers.
These are the goals that we reach with our services to conduct surveys and online market research. highly customizable tools that help constantly monitor their current and potential market.

Insurance Sector

Recruiting
  • Users leave their CV on the form and attached files
  • Each campaign has a dedicated form for the tracking
  • From the restricted area can be updated at any time their CV
  • Through geographic zoning system the agency competence displays the CV and preparing talks
  • The agency provides online feedback on the status of registration of candidates
  • The Management monitors the performance of campaigns and redemption
  • The Management manages the investments on campaigns that have the best cost / recruitment relationship
Company
  • Georeferencing agencies and inspectorates in the territory
  • View on Google Maps
  • Calculation of the distances of the agencies and inspectorates each other
  • Calculation of the distances between agencies and inspectorates of competition
  • Analysis economic sustainability agency on the basis of population data, distances from other agencies, sales, and qualitative variables of the seats structure
Web Marketing Solution
  • The Management of complete customer orders details (DB connected to corporate marketing)
  • Management of prospects that supply the service through forms or other campaigns
  • Deduplication among customers and prospects
  • Extraction of master data for the purpose of marketing actions managed by WMS
  • Newsletter targeted customers (target, products purchased, deadlines etc ...)
  • Corporate Newsletter for the sales network

Professional publishing

WEB MARKETING solution
  • Management of complete customer orders details(DB connected to corporate marketing)
  • Management of prospects that supply the service through forms or other campaigns
  • Deduplication among customers and prospects
  • Extraction of master data for the purpose of marketing actions managed by WMS
  • Newsletter targeted customers (target, products purchased, deadlines etc ...)
  • Corporate Newsletter for the sales network
Administrative Services
  • Acquisition of product orders from agents
  • Customer subscriptions Acquisition
  • Management of receipts with manual procedures (transfers)
  • SEPA flow management for the recovery of unpaid
  • Recovery cancellations
  • Task Management Flow customer support
  • Monitoring orderly arrived
  • Data collection and comparisons between objectives and the commercial network results
  • Awards Management at agencies
  • Timely communications to agents on cancellations received
Customer portfolios
  • Complete the customer ledger Management of Order Details
  • Custom searches through filter sets and using datagrid
  • Requests for clients assignments managed by agents from the net sales hierarchy
  • Transmission corporate servers of movements
  • Budget Table Manager
  • Dynamic generation of legal mandates for the sales network
  • Customized Extractions
  • Sales statistics
Customers CRM
  • Deduplication, standardization and unification of customer lists and prospects
  • Custom searches through filter sets and using datagreed
  • all methods of contact management, belonging to corporate campaigns and all historical customer information in one tab.
  • Manage marketing campaigns and telemarketing
  • sales staff diary with appointments, deadlines, new contacts received and unavailability
  • Mapping for local jurisdiction sales network
  • Generate customized landing page to collect the names
  • behavioral data by the sales network

Car rental

Fidelity clubs
  • New Customer Acquisition
  • Public Forms of club membership
  • User Management Club
  • Create a network of partner companies
  • Manage Campaigns and promotions linked to public form for data collection
  • Press and Warehouse Management
  • attached form with corporate DB
  • Customized Newsletter
  • Reportistiche by value and turnover
  • Customer Behavioral Statistics
  • Support for customer service
Recruiting
  • Users leave their CV on the form and attached files
  • Each campaign has a dedicated form for the tracking
  • From the restricted area can be updated at any time their CV
  • Through geographic zoning system the agency competence displays the CV and preparing talks
  • The agency provides online feedback on the status of registration of candidates
  • The Management monitors the performance of campaigns and redemption
  • The Management manages the investments on campaigns that have the best cost/recruitment ratio
Company
Distribution map by region, city or town of:
  • Rentals for residential address
  • Turnover by rental locations
  • New members
  • New members for Campaign
  • Dynamic Analysis Up/Down
  • Management Upgrade and Downgrade of members
  • Monthly Distribution points
  • Analysis of return Campaigns
  • Campaigns Value
  • Return Points
  • Status

Survey

The cost of a wrong choice can be enormously higher than the cost of a survey.

Understanding the needs of its customers. Test the market to understand the needs of those who still
non-customers. These are the goals that we reach with our services for
conduct polls and online market research.
highly customizable tools that enable low prices
to constantly monitor their current and potential market.

Consulting

Helping our customers to rationalize their workflows by optimizing resources and
making use of advanced information technology is our goal.
We redesigned with our customer service the customers workflows,
acquisition of orders and receipts getting extraordinary results in terms of
processing times and service quality.
Thanks to our focused structure as well as on the mere advice also on the development of
IT and operational resources tools, advice does not remain a sterile exercise
doctrinaire. Advice are closely linked to activities necessary to ensure that
the theoretical solution of business problems is the practical steps resolution.

EDITORIAL SERVICES

Editorial engine
  • Customized user management with different levels of permissions
  • Management of paid items
  • Full autonomy in the management of public pages
  • Intuitive construction of the Home Page through drag-and-drop
  • Internal management of images gallery con possibilit√† di modificare immagini online
  • Integrated video management with the services of Amazon Web Services, and customizable
  • Automatic composition of the Newsletter
  • Sponsor and Partner Management
  • Automatic packing list
Subscription management
  • Master data subscribers with data for invoicing
  • Order management
  • Subscriptions management
  • Fatturazione automatica
  • IVA Registers
  • Purchase statistics for products, territorial, monthly and annual summaries
  • Management of international rates for foreign invoicing
  • Electronic invoicing
  • Promotional campaigns with custom code
  • Partnership management with business systems Communication Partner
  • Preview of the newspaper and send personalized newsletters
Online newspaper
  • Content management visible through login
  • Advertising external partners inclusion
  • Custom sections generated by the publishing engine
  • Ability to download the paper in PDF format or browse through web-viewer
  • Archive of previous issues

Contact

Google Map of Via Ricci Curbastro, 29 00149 - Roma
  • Via Ricci Curbastro, 29 00149 - Roma

  • Phone number: +39 0662279660

  • E-mail: info@bluservice.it


Google Map of Via Ricci Curbastro, 29 00149 - Roma
  • Corso Umberto I, 112 74123 Taranto

  • Phone number: +39 0999877130

  • E-mail: info@bluservice.it

Thanks for contacting us!