Operational services
We have grown together with
the customers we care since the
beginning of our business .
Tailor made services
Customers who have entrusted their services to Bluservice could count on a stable structure with motivated and dynamic staff.
Our operational services addressed mainly 5 operational areas:
marketing services | customer service | credit services | administrative services | commercial services
Servizi marketing
Per gli uffici marketing offriamo un’ampia gamma di servizi. I servizi forniti sono:
- Appuntamenti telefonici per reti agenti e gestione agende venditori
- Vendita telefonica
- Preparazione ed invio di DEM
- Gestione newsletter/SMS
- Gestione flusso coupon
- Gestione recruiting
- Monitoraggio vendite
- Social network intra aziendale
Customer care
Assisting the customers of our customers is one of the activities that we like most and that has given us great satisfaction. The assistance we offer is both administrative and technical. We carry out telephone assistance activities 24 hours a day, 365 days a year.
What really matters to us is being able to offer our specific expertise, fully understand the needs of customers and solve problems already by telephone.
For administrative assistance we manage both the first level (telephone) and the second more specialized level (email / letters) with reconstructions of the accounting situation, information on the status of subscriptions, sending copies of invoices or other documents.
Our technical assistance service covers needs both on management software and on databases. Teleservice intervention on customers’ PCs is also foreseen in order to solve their operational problems.
Furthermore, we also offer the activity of Tutor for e-learning courses which consists in ] preparing courses with teachers’ materials, verifying technical connections with teachers and students and we follow the courses to intervene in case of need.
Credit services
Our recovery action is carried out by telephone and has brought us great results in terms of amounts recovered (up to 70% compared to the entrusted).
Our staff is highly specialized in soliciting payments even on active customers for whom particular care is required in the urging action.
Servizi amministrativi
I nostri servizi amministrativi sono i seguenti:
- acquisizione degli ordini prodotti dagli agenti
- acquisizione abbonamenti da clienti
- gestione degli incassi con procedure manuali (bonifici)
- soluzione dei problemi con incassi SDD (ex RID)
- soluzione dei problemi con incassi FEPA
Servizi commerciali
Per le Direzioni Commerciali offriamo i seguenti servizi:
- monitoraggio dell’ordinato pervenuto
- raccolta dati e confronti fra obiettivi e risultati della rete commerciale
- gestione dei premi alle agenzie
- comunicazioni tempestive agli agenti sulle disdette pervenute