Operational services
We have grown together with
the customers we care since the
beginning of our business .
We have grown together with
the customers we care since the
beginning of our business .
Customers who have entrusted their services to Bluservice could count on a stable structure with motivated and dynamic staff.
Our operational services addressed mainly 5 operational areas:
marketing services | customer service | credit services | administrative services | commercial services
Per gli uffici marketing offriamo un’ampia gamma di servizi. I servizi forniti sono:
Assisting the customers of our customers is one of the activities that we like most and that has given us great satisfaction. The assistance we offer is both administrative and technical. We carry out telephone assistance activities 24 hours a day, 365 days a year.
What really matters to us is being able to offer our specific expertise, fully understand the needs of customers and solve problems already by telephone.
For administrative assistance we manage both the first level (telephone) and the second more specialized level (email / letters) with reconstructions of the accounting situation, information on the status of subscriptions, sending copies of invoices or other documents.
Our technical assistance service covers needs both on management software and on databases. Teleservice intervention on customers’ PCs is also foreseen in order to solve their operational problems.
Furthermore, we also offer the activity of Tutor for e-learning courses which consists in ] preparing courses with teachers’ materials, verifying technical connections with teachers and students and we follow the courses to intervene in case of need.
Our recovery action is carried out by telephone and has brought us great results in terms of amounts recovered (up to 70% compared to the entrusted).
Our staff is highly specialized in soliciting payments even on active customers for whom particular care is required in the urging action.
I nostri servizi amministrativi sono i seguenti:
Per le Direzioni Commerciali offriamo i seguenti servizi: